Refund
Refund Policy
Nalgene organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to nalgenez.shop.
How Nalgene handles starting a request
The following starting a request guidance applies to the Nalgene storefront at nalgenez.shop. When requesting a return or exchange, contact us at Support@Nalgenez.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Nalgene: eligibility
Customers using nalgenez.shop can rely on the following Nalgene guidance about eligibility. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Our approach at Nalgene to condition of returns
For Nalgene customers at nalgenez.shop, this section explains condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Details from Nalgene on support
Customers using nalgenez.shop can rely on the following Nalgene guidance about support. For return or exchange assistance, contact Support@Nalgenez.shop or 3157759556.
What Nalgene customers should know about refund timing
Nalgene publishes this refund timing guidance for customers using nalgenez.shop. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Nalgene: order problems
Customers using nalgenez.shop can rely on the following Nalgene guidance about order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
What Nalgene customers should know about exceptions
Customers using nalgenez.shop can rely on the following Nalgene guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalgenez.shop
Phone: 3157759556
Physical address: 658 John Adams Ct, Idaho Falls, Idaho, 83401, United States